Birthday FAQ | Koala Café

The most frequent questions
How far in advance it is necessary to book a date?
Date is the most important thing. Everything else we can solve or discuss, even
in the last minute but without the date there is nothing. As we are busier and busier sooner you book the date sonner you can feel a confidence. We recommend
at least 2 months in advance, especially in winter and on weekends.

What shall I do if number of kids changes?

In both situations, less and more, don't hesitate to contact us and we adjust the current number, the minimum of 6.
Do we have to pay any deposit?
Yes, we make calculation for every birthday party reservation including amount of deposit and sended on your e-mail address. Your reservation is fully firmed after deposit is paid.
How can we pay the deposit?
The deposit can be paid in cash directly in Koala Café or by bank transfer on our bank account: 2600192359/0800, please write down for the receiver name of the birthday kid and the date of the birthday party. Then we are able to properly match the payment.
Can I bring my own home made cake?
No, all home made products are strictly prohibited for hygienic reasons. In very rare situations and after previous discussion you are allowed to bring cake from certified sweet shop, you must prove original receipt. We must right down a record of this situation and you must sign it. Please be aware of a service charge.
Do you have any candles, decorations or fontaines?
Yes, for every single cake you get right number of candles as the kinds age is and fountain.
Can we bring our own food or decorations
No, all own food is prohibited from hygienic reasons, instead of preagreed cakes from certified sweet shops. We have probably all decoration motifs, they are already included in our birthday packages. If you are interested in any particular motif just let us know because we have it or we get it for you.
What if we forget to order some food, can we make some last minute orders?
In most cases no because big part we order at our suppliers. But if we have ingredients and time we are able to handle with every situation. Or there is always planty of possibilities from our menu or huge party pizzas which we order just in time.

pátek 23.12	10:00 - 19:00
sobota 24.12	zavřeno
nedělě 25.12	zavřeno
pondělí 26.12	zavřeno

pondělí	10:00 - 19:00
úterý	10:00 - 19:00
středa	10:00 - 19:00
čtvrtek	10:00 - 19:00
pátek	10:00 - 19:00
sobota	10:00 - 19:00
neděle	10:00 - 19:00

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